FAQs
SIZING
Our sizes run true to size. Sizing is in US.
TOPS
CUP SIZE XS - 32-34A S - 32-34 A-B M - 34 B-C L - 36C
BOTTOMS
SIZE XS - US 0/2 S - US 2/4 M - US 6/8 L - US 8/10
ONE PIECE
SIZE XS - US 0/2 S - US 2/4 M - US 6/8 L - US 8/10
SIZES ARE NOT PRINTED OR STITCHED ON TO OUR PRODUCTS. THEY ARE ON THE HANG TAGS.
ORDERS
- Orders will be processed within 2 to 3 days and shipped as we know how urgent you need your new ITT SWIM.
PAYMENT
- PayPal is our preferred method of payment. If you do not have a PayPal account, PayPal has a check out as a guest feature.
- We are unable to offer price adjustments and cannot apply discount codes to order after they have been placed
SHIPPING INFORMATION
- We ship worldwide.
- Standard Worldwide Shipping is FREE on orders over $150
- Shipping in Singapore is FREE
- Price does not include duty and tax fees for international orders.
- Shipping rates are subject to change.
Possible delays
When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of ITT SWIM and any original shipping time estimates.
RETURNS AND EXCHANGES
ITT SWIM will happily accept and exchange your item if:
- You choose the wrong size or doesn't fit as you had hoped.
- Contact us at info@ittswim.com to initiate an exchange within 7 days of receipt of item/s.
- Post your item/s back in original condition, unworn, unwashed, stain/odour free with hygene liner still attached, ITTSWIM/IMPOSSIBLE ACTIVE hang tags and garment bags.
- We reserve the right to deny exchanges should they be returned damaged or worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners. Legally we are able to refuse to refund a customer for hygiene related issues.
- We will only pay for items to be posted back should we be at fault.
- Exchanges will be processed within 3-5 working days.
REFUNDS AND CANCELLATIONS
- ITT SWIM does not REFUND FOR CHANGE OF MIND.
- Refunds will only be issued for items deemed faulty by the manufacturer.
SALE ITEMS
- ALL SALE ITEMS ARE FINAL SALE - NO EXCHANGE NO REFUND
PRE-ORDER AND OUT OF STOCK ITEMS
- If any item is out of stock or you wish to pre-order, just email us and we will let you know once we have it in stock.
HOW TO LOOK AFTER YOUR ITT SWIM
- Hand wash in cold water and do not machine wash.
- Do not use fabric softener, bleach or harsh clothing detergent.
- Lay flat to dry and do not iron.
By shopping at ITT SWIM, you agree to these terms and conditions.
